Zahara's Natural Essence

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Terms and Conditions

Effective Date March 2025
Business Name: Zahara's Natural Essence.

Welcome to Zahara's Natural Essence By purchasing from us, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. Product Information

All of our products are handmade in small batches using natural, chemical-free ingredients. As with any natural product, variations in color, texture, or scent may occur — this is completely normal and does not affect the quality or performance of the product.

2. Allergy Disclaimer

Please review the full list of ingredients before purchasing. Our products are made with natural oils, butters, herbs, and essential oils that may trigger allergies in sensitive individuals. It is your responsibility to perform a patch test prior to use. We are not liable for any allergic reactions or skin sensitivities that may occur.

3. No Returns, Refunds, or Replacements

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns, exchanges, or offer refunds once a product has been shipped.

All sales are final.

If you have any issues with your order, such as receiving the wrong item, please contact us within 48 hours of delivery and we will do our best to assist.

4. Order Processing & Shipping

Orders are typically processed within [insert time frame, e.g., 2–5 business days].
We use trusted shipping providers, and tracking information (if applicable) will be provided once your order is dispatched.
We are not responsible for delays caused by postal services or customs.

5. Intellectual Property

All content, branding, and product formulations are the intellectual property of Zahara's Natural Essence and may not be copied, reproduced, or distributed without permission.

6. Governing Law

These terms are governed by the laws of the United Kingdom. By purchasing from us, you agree to comply with local laws and regulations related to the use of personal care products.

📩 Contact Us

For any inquiries, please contact via email: shop.zaharasnaturaleseence@gmail.com

Return and Refund Policy

Effective Date: March 2025
Business Name: Zahara's Natural Essence

At Zahara's Natural Essence, we take pride in creating high-quality, handmade products using natural and chemical-free ingredients. Each item is made in small batches with great care and attention. Due to the nature of our products, and for hygiene and safety reasons, the following policy applies:

🔒 No Returns, Refunds, or Replacements

We do not accept returns, exchanges, or offer refunds for any of our products once they have been shipped. This is because:

Our products are personal care items and cannot be resold once opened or handled.
We work with natural ingredients that may vary slightly in texture, colour, or scent — this does not impact product effectiveness.
Each product is made fresh to order or in limited batches to ensure quality.

All sales are final.

Incorrect or Damaged Items

While we do not accept general returns, we will always aim to resolve issues related to:

Receiving the wrong product
Items arriving damaged in transit

If your order arrives with an issue, please contact us within 48 hours of delivery at shop.zaharasnaturalessence@gmail.com, including:

Your order number
A clear photo of the item(s) in question
A description of the issue

We will assess the situation and, where applicable, offer a fair resolution.

Customer Responsibility

We kindly ask that you:

Read product descriptions and ingredient lists carefully before purchasing.
Reach out with any questions before placing an order — we’re happy to help you choose the right product for your needs.

Allergy & Sensitivity Disclaimer

All ingredients are clearly listed. Customers are responsible for reviewing ingredients and conducting a patch test before full use. We are not liable for allergic reactions or skin sensitivities.

If you have any concerns or questions before or after placing an order, we welcome you to reach out.

📩 Contact: shop.zaharasnaturalessence@gmail.com

Thank you for supporting a small, natural, handmade business!